GET IN TOUCH
If you have questions, unanswered by the FAQ below, you've got options:
You can either join our Trailmakers Discord and ask your question there or you can shoot us an email.
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BEFORE YOU GET IN TOUCH - PLEASE READ THIS FAQ
If your problem isn't described, please don't hesitate to contact us directly! Our office hours are between 9:00PM and 16:00PM CEST on weekdays (that's Copenhagen Time). If you're experiencing problems outside of these hours, you may get a quicker reply to your problems by going to our official Discord and asking for help.
CONNECTING TO FRIENDS
SAVE GAME PROGRESS LOST
MISSING FILE PRIVILEGES
XBOX - ACCOUNT FEATURE DENIED ACCESS
STEAM - I CAN'T UPLOAD TO THE WORKSHOP
I AM TRYING TO REDEEM A VIP SEAT, BUT IT'S GIVING ME AN ERROR
I AM STUCK IN THE GAME, CAN YOU HELP ME?
Almost definitely! But before we do, you should head over to our Discord server where our helpful community of master builders are eager to help you with the game. We guarantee that they are better at the game than we are. You can find our Discord server by clicking the button below: